This is Customer Service training like no other! We can help you create team alignment when it comes to the importance of customer service, the need to set company-wide customer service standards and to improve your internal customer service also.
Who should attend?
Anyone and everyone who serves customers in your business, both internal customers and external customers. This is for whole teams that want to ensure consistency and professionalism.
What you’ll learn:
- Why customer service matters, now more than ever
- How to create a positive impression on every customer: face to face, by phone and by email
- How to treat people in a way that makes them stay loyal and want to refer others to you
- How to ensure every customer receives superior care by creating a standard for your business
- The importance of internal customer service and how critical it can be
- How to create the WOW factor for your customers
- How to handle customer problems and aggressive customers